 |
IBM
|
IBM
Our Company have requirement for Technical Support Representatives for Voice process on Level one support.Vacancy Details
Education Qualification:
Location : Bengaluru/Bangalore, Hyderabad / Secunderabad
Experience: 0 to 3 yrs
Education: (UG – Any Graduate – Any Specialization) OR (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required)
OR ( Doctorate – Doctorate Not Required)
DESIRED CANDIDATE PROFILE
Must have good command over English
Fluency, Vocabulary and pronunciation.
Must have basic knowledge of Computer and operating systems
Working in shifts is a mandate. Candidates applying and selected for the job will be
expected to work in shifts Including evening and night shifts. Shifts will 24×7 in
nature and can vary depending on geographies supported
Venue Details:
BANGALORE
IBM India Pvt Ltd, D Block, Embassy Golf Links
Koramangala Intermediate Ring Road
Bangalore-34
Contact Person- Lakshmi Rangappa/ Arindam
OR
IBM India Pvt Ltd, G1 Block, Manyata Embassy Business Park
Nagawara outer ring road
Bangalore- 45
Contact Person- Naveen Mon
HYDERABAD
IBM Mindspace Cyberabad, Survey No. 64 , APIIC, Software layout, Next to VSNL, Hitechcity, Madhapur, Hydreabad – 500081
Contact Person- Sijo
Joining Location- Bangalore/ Hyderabad
MANDATORY DOCUMENTS TO BE CARRIED- (Without which candidates will not be allowed for interview)
Valid Govt Approved ID Proof(Orginal & Photo Copy of the same)
Hard copy of this Interview Invite mail
Hard copy of your resume
Photocopy of current organization offer letter / increment letter & Last company Relieving letter
(Only if candidate is in current company for less than one year)
Photocopy of 3 months recent Pay slips
1 Passport size photo’s
Highest qualification Provision or Convocation Letter & Degree Marks sheets
Form 16 if working as a Contractor Employee (Mandatory)
JOB ROLE : IT Helpdesk – Technical Service representative (100% voice process)
EXPERIENCE: (0 – 3yrs in Tech Support Voice Process)
IBM India Pvt Ltd, D Block, Embassy Golf Links
Koramangala Intermediate Ring Road
Bangalore-34
Contact Person- Lakshmi Rangappa/ Arindam
OR
IBM India Pvt Ltd, G1 Block, Manyata Embassy Business Park
Nagawara outer ring road
Bangalore- 45
Contact Person- Naveen Mon
HYDERABAD
IBM Mindspace Cyberabad, Survey No. 64 , APIIC, Software layout, Next to VSNL, Hitechcity, Madhapur, Hydreabad – 500081
Contact Person- Sijo
Joining Location- Bangalore/ Hyderabad
MANDATORY DOCUMENTS TO BE CARRIED- (Without which candidates will not be allowed for interview)
Valid Govt Approved ID Proof(Orginal & Photo Copy of the same)
Hard copy of this Interview Invite mail
Hard copy of your resume
Photocopy of current organization offer letter / increment letter & Last company Relieving letter
(Only if candidate is in current company for less than one year)
Photocopy of 3 months recent Pay slips
1 Passport size photo’s
Highest qualification Provision or Convocation Letter & Degree Marks sheets
Form 16 if working as a Contractor Employee (Mandatory)
JOB ROLE : IT Helpdesk – Technical Service representative (100% voice process)
EXPERIENCE: (0 – 3yrs in Tech Support Voice Process)
JOB DESCRIPTION:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across
North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
Browser Support – Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
Desired Skills
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
User level familiarity with at least one e-mail client – Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
Bachelor’s Degree/ Diploma
Fluency In Communications Skills (both spoken and written)/ soft skills
Additional information
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work
in shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported
ELIGIBILITY: Any Graduate (10+2+3), with minimum 6 months relevant experience
No undergraduates
Must have good command over English
Fluency, Vocabulary and pronunciation.
Must have basic knowledge of Computer and operating systems
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work
in shifts Including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported
Fluency In Communications Skills (both spoken and written)/ soft skills
Additional information
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work
in shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported
ELIGIBILITY: Any Graduate (10+2+3), with minimum 6 months relevant experience
No undergraduates
Must have good command over English
Fluency, Vocabulary and pronunciation.
Must have basic knowledge of Computer and operating systems
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work
in shifts Including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported
SELECTION PROCESS:
Group discussion – Technical Interview – Communication Assessment round
No comments:
Post a Comment